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Terms and Conditions

1. Orders

Once your order is completed, an order confirmation will be sent to your email address. This confirmation includes details of the product(s) purchased and the total price.
If you notice any errors in the order confirmation, please contact us immediately at followmetothemountains@gmail.com.

2. Prices

All prices are listed in GBP (£).
Prices may change without notice, but the price shown at checkout is the price you will pay.

3. Digital Products & Refund Policy

All products sold are digital travel itineraries delivered instantly by email or direct download.

Important information about your right to cancel

Under the UK Consumer Contracts Regulations, digital products are normally subject to a 14-day cancellation period.
However, by completing your purchase, you expressly agree to:

  • receive immediate access to the digital product, and

  • waive your right to cancel the purchase.

Therefore, all sales are final and non-refundable once the download link or content has been delivered.

4. Cookies

This website uses cookies to improve functionality and user experience. Essential cookies are required for the site to function.
Non-essential cookies (such as analytics or marketing cookies) will only be used with your consent, which you can manage through the cookie banner.

You may choose to disable cookies in your browser settings, but this may affect website functionality.

5. Privacy Policy

By purchasing from Follow Me to the Mountains, you agree to our processing of your personal data in accordance with UK GDPR and the Data Protection Act 2018.

We only collect and store information necessary to process your order or to send marketing communications if you have opted in.

5.1 What Personal Data We Collect

To fulfil your order or respond to queries, we may collect:

  • First and last name

  • Billing address

  • Email address

  • Telephone number

  • IP address

  • Purchase history

5.2 Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contractual necessity: to fulfil your order

  • Legal obligation: such as HMRC record-keeping requirements

  • Consent: for marketing emails or promotions

5.3 Data Retention

  • Order and purchase records: stored for up to 6 years to comply with UK tax and accounting laws.

  • Marketing data: retained until you withdraw your consent.

5.4 Sharing of Information

Payment Providers

We share necessary information with our payment service providers to process your order. This may include your name, address, email address, and telephone number.
If you pay by invoice or a similar method, additional information may be required by the payment provider.

Current payment providers: Nets and Vipps (or update if different).

Personal data is used solely for completing your purchase and preventing fraud.

5.5 Your Rights Under UK GDPR

You have the right to:

  • Request access to the personal data we hold about you

  • Request corrections to inaccurate or incomplete information

  • Request deletion of your personal data (“right to be forgotten”) unless retention is required by law

  • Withdraw consent for marketing communications at any time

To make a request, contact: followmetothemountains@gmail.com

5.6 Data Security

We use industry-standard security measures such as SSL/TLS encryption and secure password hashing to protect your personal information from unauthorised access and misuse.

6. Disclaimer

All hikes, routes and travel information provided in our digital itineraries have been researched and are accurate at the time of publication.
However, conditions can change, and you are responsible for your own safety when following any routes, trails or recommendations.

Nothing in these terms limits your statutory rights or excludes liability where it cannot legally be excluded under UK law.

7. Changes to the Terms

We may update these Terms & Conditions at any time.
Changes will be published on the website, and continued use of the site or purchase of products signifies acceptance of the updated terms.

8. Disputes & Applicable Law

If a dispute arises, please contact us so we can resolve the issue.
UK customers may contact the Consumer Ombudsman if the matter cannot be settled directly.

These Terms & Conditions are governed by and interpreted in accordance with UK law.

9. Contact Details

Follow me to the mountains
Email: followmetothemountains@gmail.com

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